Frontline Customer Representative - Dana Purna Investama

Join Dana Purna Investama as a Frontline Customer Representative and become the face of our company! We are seeking a dynamic and professional individual to manage client appointments, deliver exceptional service, and represent our brand with integrity and enthusiasm. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Located in Madiun, Jawa Timur, this is your chance to grow with a reputable company that values its employees and clients alike.

At Dana Purna Investama, we are committed to providing top-notch financial services. As a Frontline Customer Representative, you will play a crucial role in maintaining our high standards of customer service. You will use our in-house CRM system to track client interactions, ensuring no detail is missed. This role offers a competitive salary and opportunities for professional development, making it an ideal position for someone looking to build a career in customer service.

If you are passionate about customer service and eager to make a difference, we invite you to apply. Join us and be part of a team that values your contributions and helps you grow.

📋 Tanggung Jawab Pekerjaan

• Manage and schedule client appointments using our in-house CRM system.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Represent Dana Purna Investama with integrity and professionalism.
• Maintain accurate records of client interactions and follow up on any unresolved issues.
• Collaborate with the sales and support teams to ensure seamless client experiences.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the overall success of Dana Purna Investama by fostering strong client relationships.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM software, such as Salesforce or similar.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Familiarity with financial services and products.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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