Services Team Lead - Hybrid (Night Shift)

Insight Enterprises · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000

Insight Enterprises is seeking a dynamic and experienced Services Team Lead to join our team on a hybrid basis with a night shift schedule. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a Services Team Lead, you will be responsible for managing and leading a team of customer service representatives. You will ensure that our customers receive the highest level of service and support, and that our team is well-trained and motivated.

This is a unique opportunity to work in a vibrant and diverse workplace, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage and lead a team of customer service representatives, ensuring high levels of customer satisfaction.
  • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Monitor and evaluate team performance, providing feedback and coaching as needed.
  • Ensure that all customer service processes and procedures are followed and maintained.
  • Handle and resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless customer service and support.
  • Stay up-to-date with industry trends and best practices in customer service.
  • Participate in team meetings and contribute to the overall success of the company.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 3 years of experience in a customer service or team leadership role.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proficient in using customer relationship management (CRM) software.
  • Ability to work well under pressure and meet tight deadlines.
  • Fluency in English and Bahasa Indonesia is a plus.
  • Experience in a hybrid work environment is a plus.

    • 🛠️ Keahlian

    LeadershipTeam ManagementCustomer ServiceCRM SoftwareCommunicationMultilingual
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