Customer Service Frontline Officer (Medan Sudirman Branch)

Join Bank KEB Hana Indonesia as a Customer Service Frontline Officer at our Medan Sudirman branch and become the face of our commitment to exceptional banking services. In this dynamic role, you will engage directly with customers, ensuring their banking experiences are seamless and satisfying. Our Medan Sudirman branch is a vibrant hub of financial activity, and we are looking for a passionate individual to join our team and help us maintain our high standards of customer service.

As a Customer Service Frontline Officer, you will be the first point of contact for our customers, providing them with the information and assistance they need. You will use our in-house banking software to process transactions, answer inquiries, and resolve customer issues efficiently. This role offers a unique opportunity to grow within a reputable financial institution, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by greeting customers, addressing their inquiries, and resolving their issues.
• Use our in-house banking software to process transactions, open new accounts, and provide account information.
• Assist customers with various banking services, including loans, deposits, and investments.
• Ensure all customer transactions are processed accurately and efficiently.
• Maintain a high level of confidentiality and professionalism in all customer interactions.
• Provide feedback to the branch manager on customer service performance and areas for improvement.
• Participate in team meetings and training sessions to enhance your customer service skills.
• Adhere to all bank policies and procedures, ensuring compliance with regulations.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with basic banking software and transactions.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional and courteous demeanor.
• Fluent in Indonesian and English.

🛠️ Keahlian

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