Customer Support Technician (Field Service Engineer)

Join Rutan, a leading provider of industrial solutions, as a Customer Support Technician (Field Service Engineer) in Jakarta Raya. In this dynamic role, you will be the frontline ambassador of our brand, delivering exceptional on-site technical support to our valued clients. With a focus on technical expertise and customer satisfaction, you will troubleshoot, diagnose, and resolve complex industrial equipment issues, ensuring seamless operations for our clients.

At Rutan, we pride ourselves on our commitment to innovation and excellence. As a Customer Support Technician (Field Service Engineer), you will have the opportunity to work with cutting-edge technology and industry-leading tools, such as SAP, Microsoft Dynamics 365, and ServiceNow. You will collaborate with a diverse team of professionals, including engineers, technicians, and customer service representatives, to provide comprehensive support and solutions to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to industrial clients, including troubleshooting, diagnosing, and resolving equipment issues.
• Conduct equipment maintenance and repairs using industry-standard tools and techniques.
• Document and report technical issues, maintenance activities, and client interactions using SAP and Microsoft Dynamics 365.
• Collaborate with the technical support team to ensure timely resolution of client issues and preventative maintenance.
• Assist in the installation, configuration, and commissioning of new industrial equipment.
• Provide training and guidance to clients on the proper use and maintenance of their equipment.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.
• Participate in continuous learning and development to stay up-to-date with the latest industry trends and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 3 years of experience in industrial technical support or a similar role.
• Strong technical skills in industrial equipment, including knowledge of SAP, Microsoft Dynamics 365, and ServiceNow.
• Proficiency in English, both written and spoken.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

🛠️ Keahlian

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