Customer Service Agent (Call Center) - Clinical Laboratory Support at Semarang

Join Infomedia Nusantara as a dedicated Customer Service Agent and play a pivotal role in delivering exceptional support to clients regarding clinical laboratory services. This is a fantastic opportunity for individuals passionate about healthcare, customer service, and problem-solving. Based in Semarang, you will be part of a dynamic team dedicated to ensuring client satisfaction and operational excellence.

In this role, you will handle incoming calls, emails, and chats from clients, providing accurate information and resolving their queries efficiently. Your day-to-day tasks will involve managing customer inquiries, processing orders, and ensuring timely delivery of clinical laboratory services. Infomedia Nusantara is committed to fostering a supportive and innovative work environment where your contributions will make a significant impact.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from clients, providing accurate information and resolving their queries efficiently.
• Manage customer inquiries, process orders, and ensure timely delivery of clinical laboratory services.
• Assist in maintaining accurate and up-to-date customer records in the CRM system.
• Collaborate with the sales and technical teams to ensure seamless client interactions.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service and clinical laboratory services.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related fields.
• Minimum 2 years of experience in customer service, call center, or related roles.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with clinical laboratory services and healthcare terminology.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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